Refund policy

Guarantee & Return Policy

At Planting Justice, our highest priority is providing healthy, vigorous, and true to name plants that are ready to thrive in your garden. All of our plants are grown using sustainable organic practices and are carefully monitored by our on site team for pests and disease to ensure they are free of harmful pests and pathogens before they leave our nursery.

Plant Arrival Guarantee

We guarantee that your plants will arrive alive and in healthy condition. While every order is carefully packaged to minimize damage during transit, minor cosmetic imperfections such as bruised leaves, bent stems, or slight leaf drop may occur during shipping. These cosmetic issues are normal and do not affect the long-term health or performance of the plant.

Damaged or Defective Plants

If your plants arrive dead, severely damaged, or otherwise not in acceptable condition, please notify us within 7 calendar days of receiving your order. To process a claim, we may request clear photographs of the plants, packaging, and shipping label.

Once your claim has been reviewed and approved, we will offer one of the following remedies:

A replacement plant (subject to seasonal and inventory availability), with the customer responsible for shipping costs; or
A refund of the original purchase price of the affected plant(s).

After 7 calendar days we will not be able to process any claims regarding the plants.

Returns

Because plants are living, perishable products, we cannot accept returns of healthy plants once they have been shipped.

For local customers and purchases in-store, any healthy plant can be returned within 14 days of purchase for a full refund. Plants removed from their pots are non-returnable. Store credit is issued for returns during days 16-30 at 50% of the price paid. ALL RETURNS MUST be accompanied by your receipt and are subject to a 10% restocking fee. Special ordered plants and sod are not returnable and credit will not be issued.

Restocking Fee

Orders canceled after they have been placed are subject to a 20% restocking fee. This fee will be deducted from the refund to help cover the labor and administrative costs associated with processing, preparing, and restocking the order.

The restocking fee applies only to the portion of the order that is canceled and is assessed before any applicable refund is issued.

Limitation of Liability

Our responsibility is limited solely to the original purchase price of the plant(s). We are not responsible for losses resulting from improper planting, weather conditions, pests, diseases introduced after delivery, soil conditions, neglect, wildlife damage, acts of nature, or other circumstances beyond our control.

Due to the many environmental and cultivation factors that influence plant growth after delivery, we cannot guarantee the continued survival, growth rate, fruit production, flowering, or long-term performance of any plant once it has been received by the customer.