Refund policy

 

Guarantee and Return Policy:

Sending our customers healthy, strong and true to name plants ready to take off in your garden is our highest priority. We grow our plants with sustainable organic practices which leave our plants free from toxic substances. At the same time, we maintain a strict natural pest and disease program to ensure our plants are not going to introduce some new pathogens to your garden. We guarantee that our plants arrive alive and in good condition ready to grow. Though we pack our orders carefully in secure boxes there may be some leaf bruising or other cosmetic disturbance that plants will easily grow out of. If plants should arrive dead or seriously damaged please notify us within one week after you receive your order. We will replace any defective plants free with the customer paying for the shipping OR we can refund the cost of the plants. Our liability is limited to the purchase price of the plant. Due to the many “out of our control” variables that can happen when growing plants we cannot guarantee their continued survival after arrival. We sincerely do want your planting to be a success and encourage you to call on us if you have questions or problems.

(510) 756-6965 or orders@plantingjustice.org

Restocking Fee:

When an order is canceled, we charge a 20% restocking fee to cover labor costs associated with the process.